1. About us
Rubbish Removal Tottenham (“we”, “us”, or “our”) is a professional waste clearance provider located at Berol House, 25 Ashley Rd, London N17 9LJ. You can contact us at 02033690030, via WhatsApp at +44 7773 889988, or via email at office@rubbishremovaltottenham.co.uk.
2. Basis of Sale
These Terms and any quotation set out the whole agreement between you and us for the supply of our rubbish collection services, to the exclusion of all other terms and conditions.
Where we provide a quote without an initial site inspection (including estimates via our website price estimator, telephone, email, or WhatsApp text/photos), a contract is created upon your acceptance of that quote. We reserve the right to vary the price if the information provided at the time of the quote was incomplete or inaccurate regarding the actual volume, material weight, or structural access conditions.
Where a site visit is required to provide a quote, no contract exists until the inspection is complete and a formal quotation is issued on-site. Any prior price indication is an estimate only.
Quotations are valid for 30 calendar days from the date of issue unless withdrawn by us in writing.
3. Cancellations and Charges
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No Cancellation Fees: You may amend or cancel a booked collection at any time without incurring cancellation charges.
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Access Issues: If items cannot be removed because they are too large for doorways, stairwells, or access points:
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If we attempt to dismantle an item (e.g., removing sofa feet or table legs) and it still does not fit, we are not responsible for reassembling that item.
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If a third party is required to assist with access, you are responsible for those third-party costs.
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Time Allocation: We allocate specific time slots based on load size and volume (measured in cubic yards):
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Small Load (Up to 2 cubic yards): Up to 10 minutes.
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Light Load (Up to 4 cubic yards): Up to 25 minutes.
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Medium Load (Up to 7 cubic yards): Up to 40 minutes.
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Large Load (Up to 10 cubic yards): Up to 55 minutes.
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Full Van (Up to 14 cubic yards): Up to 65 minutes.
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We reserve the right to charge an additional fee if the clearance takes longer than the allocated loading time for the volume of waste due to unorganised or inaccessible materials.
4. Provision of Services
We will provide services with reasonable care and skill, unless prevented by a Force Majeure Event.
We make every effort to meet removal dates and same-day scheduling requests across our North London coverage zones, but delays due to circumstances beyond our control (such as heavy traffic, delays at disposal sites, or Controlled Parking Zone restrictions) may occur. We will contact you to arrange a revised collection window as soon as possible.
- Access: You must provide free and safe access to the premises. You must notify us of difficulties (e.g., exceptionally heavy items, long carries, lack of lift access to upper floors/apartments, or strict local parking restrictions). Failure to provide accurate information may result in a cancelled collection or additional access charges.
- Authority: You confirm you have full authority for us to collect and dispose of the rubbish (including clearances managed on behalf of landlords, tenants, or commercial premises). You shall indemnify us against any costs incurred from third parties if you do not have the proper authority.
- Hazardous Materials: If we detect or suspect asbestos, toxic chemicals, or other hazardous/dangerous materials, we may immediately vacate the premises. You remain liable for the service fee in full. If such materials are loaded before discovery, we reserve the right to charge for expert removal, specialized handling, and environmental disposal costs.
- Safety: Sharp objects (knives, broken glass, exposed construction tiles) must be stored in appropriate hard containers, not standard plastic bags, for the safety of our clearance staff.
5. Price and Payment
The price of services will be as set out in our quotation.
Payment is due at the time the service is performed on-site, unless otherwise agreed in writing (such as pre-arranged corporate or commercial invoicing accounts).
We reserve the right to suspend further services or refuse waste transport if outstanding amounts are not paid upon completion of loading.
All payments must be made in full without deduction or set-off.
6. Limitation of Liability
We do not limit liability for death or personal injury caused by negligence, fraud, or breach of implied statutory obligations.
Subject to the above, we are not liable for loss of profit or indirect/consequential losses. Our total liability shall not exceed the price of the services provided under the specific contract in question.
7. Events Outside Our Control
We are not liable for failure to perform due to events outside our reasonable control, including but not limited to: strikes, riots, terrorist attacks, fire, storms, floods, pandemics, severe weather conditions affecting North London road networks, or the impossibility of using public/private transport and telecommunications.
8. Termination
We may terminate the arrangement at any time by providing 48 hours’ notice. Termination does not affect our right to recover money owed under these terms.
9. Data Protection
We use your personal information (including names, addresses, postcodes, and phone numbers provided via our booking forms or fast-track WhatsApp system) only to provide our waste clearance services or to inform you about similar services we offer (unless you opt out). We do not pass your data to third parties, except where necessary for credit reference, waste transfer note documentation compliance, or legal requirements.
10. Notices
Notices to us must be sent to Berol House, 25 Ashley Rd, London N17 9LJ or office@rubbishremovaltottenham.co.uk. Notices to you will be sent to the email, WhatsApp number, or postal address provided at the time of your booking or estimate submission.
11. General
- Severability: If any part of these terms is found invalid by a court, the remaining terms remain in effect.
- Waiver: Failure to enforce a right does not mean we waive that right in the future.
- Governing Law: These terms are governed by English law, and both parties agree to the exclusive jurisdiction of the English courts.
- Amendments: We reserve the right to revise these Terms. You are subject to the version in force at the time of your order.